•Tokyo Footsteps Tours – Terms of Use Section 1: Booking Confirmation By booking a walking tour with Tokyo Footsteps Tours (hereinafter referred to as "TFT"), you acknowledge that your booking is confirmed and subject to the terms and conditions outlined herein. Section 2: Responsibility Disclaimer TFT provides walking tours as an intermediary service connecting customers with local guides. While we strive to ensure a safe and enjoyable experience, in no event shall TFT’s liability to you for any accidents, injuries, illnesses, loss, damage, or any other liabilities incurred during the tour or while traveling to and from the tour exceed the amount of fees you paid to TFT, even if they are caused by TFT’s negligence. This limitation is not applicable in the case of TFT’s willful conduct or gross negligence. Specifically, only within above limitation shall TFT or the tour guide be responsible for any damage to personal belongings, including but not limited to phones, cameras, bags, or other items, even if the damage occurs while the guide is assisting you (such as taking your photo or holding your belongings). This includes, but is not limited to: ・Accidents while walking ・Pedestrian-related incidents ・Theft or loss of personal belongings ・Health issues or medical emergencies ・Damage to personal items (e.g., dropping a phone or camera) ・Any unforeseen circumstances By booking, you agree to participate at your own risk and assume full responsibility for your belongings. Section 3: Participant Responsibilities Customers are responsible for: ・Ensuring they are physically capable of participating in the walking tour activities. ・Following all safety instructions provided by the tour guide. ・Exercising caution when navigating pedestrian areas and public transportation. ・Managing and safeguarding their own personal belongings throughout the tour. Section 4: Cancellation and Refund Policy For cancellations, refunds, or rescheduling, please refer to Viator's cancellation policy as outlined on their platform. TFT follows Viator’s policies for these matters and encourages customers to review them carefully before making a booking. Section 5: Changes to Itinerary TFT reserves the right to modify walking tour itineraries due to unforeseen circumstances or events beyond our control. We will make reasonable efforts to notify customers of any significant changes as early as possible. Section 6: Liability Limitation In no event shall TFT, its affiliates, employees, agents, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: ・Loss of profits ・Loss of data ・Loss of enjoyment ・Loss, damage, or theft of personal belongings ・Any other financial or personal losses arising from participation in our tours Section 7: Agreement Confirmation By booking a walking tour with Tokyo Footsteps Tours, you confirm that you have read, understood, and agreed to abide by these Terms of Use. If you have any questions or concerns regarding these terms, please feel free to contact us prior to booking. Section 8: Travel Insurance Recommendation TFT strongly recommends that all customers purchase appropriate travel insurance prior to participating in our walking tours. Travel insurance may cover unforeseen circumstances such as: ・Medical emergencies or injuries ・Accidents or health-related issues during the tour ・Loss, theft, or damage to personal belongings ・Trip cancellations or delays Please ensure that your travel insurance is valid and sufficient for the duration of your stay in Japan, and that it includes coverage for walking tours or similar activities. TFT will not be held responsible for any expenses or losses that may have been covered by insurance. Thank you for choosing Tokyo Footsteps Tours! We look forward to guiding you through Tokyo’s unique sights and experiences.
