•The guest is responsible for notifying us of any delays. After the allocated waiting time, if no contact with the party, RapidShuttle reserves the right to record the trip as a No-Show by the Guest. No-Shows are Not Refundable. Drivers are not allowed to collect payments onboard except for the exception of tips. Any cash or any other form of payment made directly with the driver it will be considered a tip/gratuity. We are not responsible for any items left in the vehicles; please ensure you have all your belongings upon exiting the vehicles. Each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive luggage (e.g., surfboards, golf clubs, or bikes) may have certain restrictions; please inquire with the operator before travel to confirm if your excess luggage is acceptable. Collapsible wheelchairs/scooters with removable wheels can be accommodated, provided the Guest(s) is/are accompanied by someone who can assist them, board, disembark, and disassemble/assemble the wheelchair/scooter. Please keep in mind that Wheelchairs/Scooters may not fit in a vehicle luggage compartment designated for 1-2 Passengers (Sedan) or 3-4 Passengers (Minivan). Because Wheelchairs and or Scooters vary in Size, Shape, and Form. It is the Guest's responsibility to ensure that such items can fit on the selected vehicle and or passenger group. Due to liabilities, the driver is not allowed to assist in the disassembly/assembly of the wheelchair/scooter, nor assist the Guest(s) board or off-board the vehicle. RapidShuttle vehicles are not equipped to provide Access/ADA services. If the wheelchair/scooter cannot fit in the baggage compartment, nor the Guest(s) can board the selected vehicle/service, we will do our best to find an alternative service for the Guest(s) at their own costs. The Guest(s) understand that these costs will be in addition to their initial cost for the reservation. The Guest(s) as well understand that if our driver cannot accommodate the Guest(s) due to their own ability to board, and/or off-board the vehicle, and or the scooter or wheelchair cannot fit in the baggage compartment, we reserve the right not to issue a refund for the services. Due to unforeseen events, such as but not limited to Road Conditions, Mechanical Failures, Over Bookings, we reserve the right to hire an Affiliate and or Partner to provide transportation for a scheduled pickup. The service type and cost will be equal to or greater than what the Client has paid. In such cases, the information provided to The Affiliate and or Partner will be limited to the Client's name and contact phone number, arrival/departure flight information, and pickup/drop off information. In the event we see the need to use one of our Affiliates and or Partners to provide a scheduled pick-up, RapidShuttle it will Not Charge the client any extra fees. These measures have to be in place to ensure that our clients do not get service interruptions or to avoid any unnecessary delays. Guests are responsible for ensuring they have the proper safety gear when traveling with children. However, upon request, we will provide child seats for an additional fee. Child seats: Upon request, the tour/service operator will provide a child seat and or a booster seat. Additional fees may apply. Waiting time: Upon request, the tour/service operator may provide an additional waiting time if possible. Additional fees apply: $15.00 for every 15 minutes. Luggage allowance, Extra/Oversized luggage or items: Your service includes only one (1) checked bag up to 50 lbs. and one (1) carry-on up to 20 lbs. It's the customer's responsibility to (1) ensure the vehicle they have selected can accommodate their luggage plus the number of passengers, and (2) to inform us if they have additional luggage, extra-large/oversize luggage, or items. If the customer fails to notify the tour/service operator regarding these items, at the tour/service operator's discretion, they can either request a large or an additional vehicle to accommodate the items listed outside the allowance given, or charge an additional fee per the additional and or extra large/oversized luggage or items. Such a fee should not be less than $15.00 per item nor over $25.00 per item. The Car Service operator will do their best to accommodate a bilingual driver upon request, and availability. However, the Tour Operator gives no guarantees that a bilingual driver will be provided. All drivers speak English, and may or may not speak a second language. Once ready for pickup, please step outside the terminal (airports/cruise ports) and call the transfer operator directly at their phone number. For hotel/private accommodations pickups, please be at your designated pickup area 10 minutes before your pickup time. Notes: On the day of your travel, for all your transfer inquiries, please contact the transfer operator directly at their phone number. Notice: In case the transfer operator does not have the availability to accommodate the traveler(s) in one (1) vehicle, the tour operator reserves the right to provide to vehicles at no additional cost to the traveler(s) Curbside pickup from an Airport or Cruise Port: After you collect all of your luggage, step outside your terminal (arrivals level), and go to the passenger-designated pickup zone. Once there, call (do not text or send emails) the Transfer or Tour Operator directly. Be ready to provide a terminal Number/Letter, Door Number (when one is available), or Pillar Number/Letter (when one is available). Meet and Greet (inside terminal) when available: After you collect your luggage and go through Customs and Emigration, proceed to your terminal lobby pickup area. Every Airport procedure is different; please follow further instructions on your voucher. Your driver or tour guide will be waiting for you with a sign. Pickup from any other locations: Be ready at your designated pickup location 10 minutes before your scheduled pickup time. Always be sure that your phone can receive texts, calls in order to provide you with your driver's, tour guide, and vehicle information. Neither the Transfer nor the Tour Operator will be held liable for Passenger No-Show due to failing to follow these procedures. No-shows are not refundable.
