1. Booking the Ride:
• Customer Initiation: The customer initiates the process by booking a ride. This can be done through various channels like phone call, email or website.
• Information Input: The customer provides essential details such as pickup location, destination, preferred time, and any special requirements (like a child seat or accessibility features).
• Confirmation: The service confirms the booking, often providing details of the assigned vehicle, driver name and an estimated time of arrival.
2. Dispatching the Vehicle:
• Driver Notification: A driver is notified of the new ride request through our communication system.
• Vehicle Preparation: The driver e...